CallerHi, my AC stopped working last night. I think I need a tune-up?
MaximusSorry to hear that. We can definitely help. We don't currently offer tune-ups in our service menu, but I can book you a diagnostic visit for tomorrow.
CallerOh. Okay. Let me think about it. I'll call back.
MaximusOf course. Thanks for calling.
[Call ended — no booking]
Maximus's read
⚠ Hard fail · routing miss
Caller used “tune-up” to mean maintenance check. I matched the literal phrase to your service menu, found no match, and offered a paid diagnostic instead. The customer disengaged. Estimated revenue at risk: $187.
Train me — one line, plain English
Your note ships to the team. Rollback is one click. Audit log keeps every change.
Audit log · last 24 hrs
Just nowNote applied to Receptionist: “Tune-up = maintenance check. Book maintenance, not diagnostic.”Nirav
Mon 11:42 PMNote applied to Reactivation: “Skip customers we serviced in the last 90 days.”Nirav
Mon 03:18 PMReviews: tone setting changed from “casual” to “warm-professional.”Nirav
Sun 09:04 AMCollections: pause window extended from 7 to 14 days for contracts >$5K.Nirav
01The dashboard
This is Train Maximus.
Interactive walkthrough
The training dashboard ServiceTitan, Avoca, and Goodcall don't have.
This is the actual interface CDP uses every day to train Maximus on Temperature Pros' front desk.
We'll walk you through the flag → note → apply loop on a real hard-fail call. Voiceover
is off by default — flip it on in the top bar to hear the narration.
That's the loop
Tools don't learn. Maximus does.
Five minutes a day compounds into forty hours a month of recovered front-office labor. The training
dashboard you just saw ships with your account on day one — same architecture we run on our own shop.